Optimizing Healthcare Workforce Performance: Exploring the Impact of Training, Soft Skills and Employee Capacity

This study investigates the mediating role of soft skill competency and employee capacity in linking training effectiveness with health workers' performance in Indonesia, framed within the Human Capital Theory. Analyzing data from 222 healthcare professionals in South Sulawesi via Structural Equation Modeling (SEM) with AMOS software, the findings highlight the critical role of soft skill competency and employee capacity as mediators in the training effectiveness-health workers' performance relationship. This research underscores the Human Capital Theory perspective, emphasizing the importance of investing in healthcare workers' soft skills and capacities as key intellectual assets. The insights contribute to HR planning and policy in healthcare, particularly relevant in the context of the COVID-19 pandemic.